Frequently Asked Questions

You have questions… we hope we have the answers you are looking for. If not, please drop us a note or call to ask!

Why do I need a website for my business or non-profit organization?

Over 85% of Americans research products and services on the Internet before they purchase. You certainly don’t want to miss out on that audience. A website should be viewed as the official online face of a business or organization where potential customers go to learn everything they can about the products and services offered.

I think I can do this myself (it looks pretty easy), so why should I hire a website designer?

We bring years of experience in design and systems support to the table along with the knowledge of best practices in this technology. You could spend the time and money to develop the basic set of skills to build your own website, but you’d have to determine if it’s the best investment of your time and resources. Do you have time to stay current with SEO best practices? Do you really want to learn and maintain a skillset in HTML, CSS, JavaScript and PHP? Do you want to spend the time to learn how to use graphics design and photo editing programs? You can probably fix your own plumbing and repair your own car, but sometimes it’s just best to call a plumber or a mechanic.

Can’t I get a website somewhere else for free?

Yes, some services do offer free websites. Do yourself a favor before you choose one of those services and read their reviews, focusing on their support, SEO, and advertising complaints. Free website services typically put ads on your website that have nothing to do with the purpose of your business, and these can steer potential customers away. Search Engine Optimization (SEO) is not a subject to be taken lightly, a website with bad or no SEO keeps people from finding it; SEO is not a feature that any of these services offer for free. And we don’t need to tell you how wrong bad support is.

So, why should I choose SiteSmart Designs?

Well, we think we are nice people, we are longtime professionals at this, and we like to think we know what we are doing. Our goal is to provide you a quality product and service that you find worth your money. We deliver what we say we will and won’t promise something we can’t deliver. We work with you every step of the way so you know what your site will look like from the start; there will be no surprises. And, if you aren’t completely satisfied with the website we build, you will only pay for your domain name. That is always yours to keep.

I have a Facebook page, why do I need a website?

Facebook is a great place to engage an audience and offer them occasional updates on the products or services your business provides, we very much encourage it’s use. But it is not structured like a website, where all the information about your business or non-profit is presented in an organized fashion. A website can help a potential customer make the informed decision that they should choose your business over someone else’s while Facebook can be used to keep them engaged and coming back for more.

What is Social Media Marketing and why do I need it?

People communicate differently today than they did just a few years ago. We are all interconnected by technology and you can make use of that to help send business your way. It’s not enough today to just have a website, you probably also need to be on Facebook, Google+ and maybe even Twitter. We can help you get set up with these services and give you tips about how to use them to bring more traffic to your website.

What is this SEO thing?

“SEO” stands for Search Engine Optimization. These are the things we do for your website to ensure people can find you when they search for the type of product or service you offer. There’s not much point in having a sexy website if no one can find it, so we make sure you can be found. To learn more, please see our SEO article.

How long will it take to build my website?

The answer to your question depends on several factors: how many pages are needed and how much information you can provide in the way of wording, pictures, etc. The more you already have (brochures, etc.), the easier it is to get a site up and running quickly. Don’t worry, though, if you don’t have a lot of material. We will work with you through an interview process to identify the important information that needs to get out about your business. We can also help you with wording and photographs. We can come to your place of business to take pictures and, when all else fails, we can purchase stock photos to fill in the gaps. We have turned around sites in as little as a week, but most take about 3-6 weeks.

What do I need to provide so you can make my website?

Your website needs to reflect the best aspects of your business or organization; we need your help in delivering that message. We need your words, thoughts, photos, feelings, etc., about your business. The more you can provide the better, as website visitors gravitate to a more personalized website style; they want to know who is behind this website and why they should do business here. Your input is invaluable.

How do I know how many pages my website will need?

Well, you probably won’t know the answer to that yourself, but don’t worry. Our job is to guide you through organizing the information about your business so that it can be presented in a simple, straightforward manner. We generally know fairly quickly the rough size of the site that needs to be built and can give you a cost estimate early on in the process.

What if I don’t have any pictures to put on my site?

Never fear! We have professional camera equipment and can come to your site to take photographs. We also have access to thousands of stock photographs that can be used to fill in the blanks.

Do I need to pay for my website before you will build it?

The good news is no, you don’t pay for the full cost of the site up front. We ask for a $50 deposit in order to start a new site build. If you are not completely satisfied with the results, we will refund all but the cost of domain registration or transfer (typically $12 – $25). Your domain name is always yours to keep.

How can I do business with SiteSmart Designs if you are hours away from me?

If you can use a telephone, send email and occasionally attach some photos to those emails, you can do business with us. We have clients located nearby and some very far away. We love to travel, have family we like to visit in just about every western state, and in most cases would be willing to come to your location at no cost to you.

How fast can you make updates to my website when I need them?

Most of our clients send us requests for updates via email. We try to turn them around quickly; typically the same day (for a minor update) or within a day or two (for something more complicated). We pride ourselves on good service and always strive to keep our clients happy with response time on updates.

How do I contact you if my site is broken?

Well, to be honest with you, our job is to make sure that your site is never broken. But in the off chance you find something we missed, the fastest way to reach us is by phone or email. Have smart phone will travel! Via phone: (530) 474-1686. Via email: bob@sitesmartdesigns.com or sue@sitesmartdesigns.com.

What do I need to do to get started?

If you would like to get more information about how we can help you, start by reserving a 10% savings on your website build. You can mention the website discount when you call us at (530) 474-1686 or complete the Special Offer form.